Terms & Conditions

1. Definitions

In these Terms and Conditions, unless the context otherwise requires:

• "9koi", "We", "Us", or "Our" refers to the online gaming platform operating at https://9koi.cam and all associated services.
• "User", "You", or "Your" refers to any person who accesses or uses the 9koi platform, whether registered or not.
• "Account" refers to the registered user account created on the 9koi platform after completing the registration process.
• "Services" refers to all gaming products, sports betting, casino games, togel (lottery), sabung ayam (cockfighting broadcasts), and other entertainment offerings available through the 9koi platform.
• "Website" refers to the 9koi online platform accessible at https://9koi.cam and all associated subdomains.
• "Bonus" refers to any promotional credits, free bets, deposit matches, or other incentives offered by 9koi to users.
• "Wagering Requirement" refers to the number of times a bonus amount or bonus plus deposit amount must be wagered before withdrawal is permitted.
• "Terms" or "Terms & Conditions" refers to this entire legal agreement between you and 9koi.

2. Acceptance of Terms

By accessing the 9koi website, creating an account, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the 9koi platform and services.

These Terms constitute a legally binding agreement between you and 9koi. We reserve the right to modify, amend, or update these Terms at any time without prior notice. Your continued use of the 9koi platform after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically for updates.

In addition to these Terms and Conditions, your use of the 9koi platform is also governed by our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. In the event of any conflict between these Terms and other policies, these Terms shall prevail unless explicitly stated otherwise.

3. Eligibility Requirements

3.1 Age Restriction

You must be at least 21 years of age to create an account, place bets, or participate in any gaming activities on the 9koi platform. By using our services, you represent and warrant that you meet this minimum age requirement. 9koi reserves the right to request proof of age at any time, and accounts belonging to users under 21 years of age will be immediately suspended and all funds forfeited.

3.2 Geographic Restrictions

The 9koi platform is intended exclusively for users who are legal residents of Indonesia. You must be physically located within Indonesian territory when accessing the platform and placing bets. Use of virtual private networks (VPNs), proxy servers, or other tools to disguise your true location is strictly prohibited and constitutes grounds for immediate account closure.

3.3 Legal Capacity

You must have full legal capacity to enter into a binding contract under the laws of Indonesia. You represent that you are not subject to any legal disability, court order, or other legal restriction that would prevent you from using online gaming services. You further confirm that you are acting on your own behalf and not as a representative or agent of any third party.

3.4 Prohibited Persons

Certain categories of persons are permanently prohibited from using 9koi services, including but not limited to: employees of 9koi and their immediate family members; employees of online gaming regulators and licensing authorities; persons with insider knowledge of sporting events, game outcomes, or platform operations; persons previously banned from 9koi for Terms violations; and persons with outstanding debts or fraudulent activity on any online gaming platform.

4. Account Registration

4.1 Account Creation

To access the full range of 9koi services, you must create an account by completing the registration process. During registration, you must provide accurate, current, and complete information including your full legal name as it appears on government-issued identification, date of birth, residential address in Indonesia, valid email address, mobile phone number, and preferred password meeting our security requirements.

4.2 One Account Per Person

Each user is permitted to maintain only one account with 9koi. Creation of multiple accounts (commonly known as "multi-accounting") is strictly prohibited and will result in closure of all duplicate accounts, forfeiture of balances in those accounts, and potential permanent ban from the 9koi platform. This restriction applies per person, per household, per IP address, and per device.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. All activities conducted through your account are your responsibility, whether or not you authorized such activities. You must immediately notify 9koi customer support if you become aware of any unauthorized access to your account or any other security breach.

4.4 Account Verification (KYC)

9koi operates a comprehensive Know Your Customer (KYC) verification program to prevent fraud, money laundering, underage gambling, and other illegal activities. You may be required to submit identity verification documents at any time, including but not limited to a clear photograph or scan of your Indonesian KTP (Kartu Tanda Penduduk) or other government-issued photo identification, proof of address such as a utility bill or bank statement dated within the last three months, and a selfie photograph holding your identification document next to your face.

Failure to provide requested verification documents within 30 days may result in account suspension and withdrawal restrictions until verification is completed. 9koi reserves the right to request additional documentation if initial submissions are unclear, expired, or raise verification concerns.

5. Deposits and Payment Methods

5.1 Approved Payment Methods

9koi accepts deposits via the following Indonesian payment methods: bank transfers from BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), and Bank Permata; and e-wallet transfers from OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits must be made in Indonesian Rupiah (IDR). Deposits from third-party payment sources or accounts not registered in your name are prohibited.

5.2 Deposit Limits

The minimum single deposit amount is Rp 10,000. The maximum single deposit amount is Rp 100,000,000, though individual payment methods may impose lower limits. 9koi reserves the right to adjust these limits at any time. Users may also set personal daily, weekly, or monthly deposit limits as part of our responsible gaming tools.

5.3 Deposit Processing

Deposits are typically credited to your 9koi account within 1-3 minutes of confirmation from your payment provider. If your deposit does not appear within 10 minutes, contact customer support immediately with your transaction reference number. 9koi does not charge fees for deposits, though your bank or payment provider may impose their own transaction fees.

5.4 Source of Funds

All funds deposited to your 9koi account must originate from legitimate sources owned by you personally. You warrant that deposited funds are not derived from criminal activity, money laundering, fraud, or any other illegal source. 9koi reserves the right to investigate the source of any deposits and to freeze accounts pending satisfactory explanation of fund origins.

6. Withdrawals

6.1 Withdrawal Methods

Withdrawals are processed exclusively via Indonesian bank transfer to an account registered in your name. The bank account used for withdrawals must match the name on your verified 9koi account. Withdrawals to third-party accounts, e-wallet accounts not verified in your name, or payment methods not used for deposits may be rejected.

6.2 Withdrawal Limits and Processing

The minimum withdrawal amount is Rp 50,000. The maximum single withdrawal amount is Rp 50,000,000, though higher withdrawals may be processed in multiple transactions. Withdrawal requests submitted during business hours (09:00-21:00 WIB) are typically processed within 15 minutes. Requests submitted outside business hours are processed the following business day. First-time withdrawals require completed account verification (KYC) before processing.

6.3 Withdrawal Requirements

Before requesting a withdrawal, you must have completed all applicable wagering requirements on bonuses received. Funds used for deposits must be wagered at least once (1x turnover) before withdrawal to comply with anti-money-laundering regulations. 9koi reserves the right to request additional documentation or information before processing withdrawals, particularly for large amounts or accounts showing unusual activity patterns.

6.4 Withdrawal Fees

9koi does not charge withdrawal fees for standard bank transfer withdrawals. However, your receiving bank may impose interbank transfer fees which will be deducted from the withdrawal amount. Users are responsible for any fees charged by their banking institution.

7. Bonuses and Promotions

7.1 Bonus Eligibility

Bonuses and promotional offers are available at 9koi's sole discretion and may be subject to specific eligibility criteria including account standing, deposit history, geographic location, and compliance with previous bonus terms. 9koi reserves the right to exclude any user from bonus participation without providing reasons.

7.2 Wagering Requirements

Unless otherwise specified, all bonuses carry wagering requirements that must be fulfilled before bonus funds or winnings derived from bonus funds become withdrawable. Typical wagering requirements range from 5x to 30x the bonus amount or bonus plus deposit amount. Specific wagering requirements are stated in each promotional offer's terms and conditions.

7.3 Game Contribution Rates

Different game types contribute differently toward meeting wagering requirements. Unless otherwise stated: slots contribute 100%; live casino games contribute 10-20% depending on game type; sports betting contributes 100% for bets settled at odds of 1.75 or higher; table games such as blackjack and roulette contribute 10%; and togel and other lottery-style games contribute 100%.

7.4 Bonus Abuse

Any attempt to abuse or exploit bonus offers, including but not limited to creating multiple accounts to claim bonuses repeatedly, colluding with other users, employing betting strategies designed solely to clear wagering requirements with minimal risk, or any other form of bonus abuse, will result in immediate forfeiture of bonus funds and any associated winnings, and may result in permanent account closure.

7.5 Bonus Expiration

Bonuses and associated wagering requirements typically expire 30 days after activation unless otherwise stated in the specific promotional terms. Upon expiration, any remaining bonus balance and pending wagering requirements are automatically removed from your account.

8. Gaming Rules and Conduct

8.1 Fair Play

All users must engage in fair play at all times. The following activities are strictly prohibited: use of automated betting software, bots, or scripts; collusion with other players to gain unfair advantage; exploitation of software bugs or system errors; insider betting based on non-public information; and any other form of cheating or unfair practice.

8.2 Game Integrity

9koi employs certified random number generators (RNGs) for all casino games and works exclusively with licensed game providers whose software undergoes regular independent auditing. Sports betting odds are set by professional trading teams and are subject to adjustment based on market conditions and betting patterns.

8.3 Errors and Malfunctions

In the event of software malfunction, disconnection, or obvious error in game outcome or odds display, 9koi reserves the right to void affected bets and refund stakes. This includes situations where odds are clearly incorrect due to technical error (commonly known as "palpable errors"). Users are obligated to report any suspected errors or malfunctions to customer support immediately.

8.4 Betting Limits

9koi reserves the right to impose maximum betting limits on individual accounts based on account history, game type, risk management considerations, and other factors. These limits may be adjusted without prior notice. Users who consistently make maximum bets or display professional betting patterns may have their accounts restricted or limited.

9. Responsible Gaming

9koi is committed to promoting responsible gaming practices and providing tools to help users maintain control over their gambling activities. We encourage all users to gamble responsibly and within their means. Users experiencing gambling problems are urged to contact our customer support team for assistance in accessing responsible gaming tools including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options.

For more detailed information about responsible gaming resources, self-assessment tools, and support services, please refer to our comprehensive Responsible Gaming page. Remember that gambling should be entertainment, not a way to make money, and you should never gamble more than you can afford to lose.

10. Account Suspension and Closure

10.1 Suspension by 9koi

9koi reserves the right to suspend or permanently close any account, with or without prior notice, in circumstances including but not limited to: violation of these Terms and Conditions; fraudulent activity or attempted fraud; underage gambling; multiple account abuse; money laundering or other criminal activity; abusive behavior toward staff or other users; failure to provide requested verification documents; or any activity that 9koi determines to be detrimental to platform integrity.

10.2 User-Initiated Closure

Users may request permanent account closure by contacting customer support. Once an account is permanently closed, it cannot be reopened. Outstanding bets will be settled, and remaining account balance (minus any non-withdrawable bonus funds) will be processed for withdrawal after completion of all wagering requirements.

10.3 Dormant Accounts

Accounts with no login activity for 12 consecutive months are considered dormant. Dormant accounts may be subject to a monthly maintenance fee of Rp 50,000 or 5% of the remaining balance, whichever is lower. Users will be notified via email 30 days before dormancy fees are applied.

11. Intellectual Property

All content on the 9koi platform, including but not limited to text, graphics, logos, images, software, and design, is the property of 9koi or its licensors and is protected by international copyright, trademark, and other intellectual property laws. Users are granted a limited, non-exclusive, non-transferable license to access and use the 9koi platform for personal entertainment purposes only.

Users may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the 9koi platform without express written permission. Unauthorized use may result in immediate account termination and potential legal action.

12. Limitation of Liability

To the fullest extent permitted by applicable law, 9koi, its directors, employees, partners, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the platform, including but not limited to loss of profits, loss of data, or business interruption, even if 9koi has been advised of the possibility of such damages.

9koi's total aggregate liability for any claims arising from these Terms or your use of the platform shall not exceed the amount you have deposited to your account in the three months preceding the claim, or Rp 10,000,000, whichever is lower.

9koi is not responsible for any loss or damage caused by circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, telecommunications failures, internet service disruptions, or actions of third parties.

13. Privacy and Data Protection

Your privacy is important to us. Collection, use, storage, and protection of your personal information is governed by our Privacy Policy, which should be read in conjunction with these Terms and Conditions. By using the 9koi platform, you consent to the collection and use of your information as described in our Privacy Policy.

9koi employs industry-standard security measures including SSL encryption, secure servers, and restricted access protocols to protect your personal and financial information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.

14. Dispute Resolution and Governing Law

14.1 Internal Dispute Resolution

If you have any dispute or complaint regarding 9koi services, you must first contact our customer support team with full details of the issue. We will make every reasonable effort to resolve the matter amicably through our internal complaints procedure. Most disputes are resolved satisfactorily at this stage within 14 days.

14.2 Arbitration

Any dispute that cannot be resolved through our internal complaints procedure shall be referred to binding arbitration under international arbitration rules. The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding on both parties. Each party shall bear its own costs of arbitration.

14.3 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with international commercial law principles applicable to online gaming operations. To the extent permitted by applicable law, you agree that Indonesian courts shall have exclusive jurisdiction over any disputes arising from these Terms.

15. General Provisions

15.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and 9koi regarding use of the platform and supersede all prior agreements, understandings, and communications, whether written or oral.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed from these Terms, and the remaining provisions shall remain in full force and effect.

15.3 Waiver

No waiver by 9koi of any breach or default under these Terms shall be deemed a waiver of any subsequent breach or default. Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without prior written consent from 9koi. 9koi may freely assign or transfer its rights and obligations under these Terms to any third party without restriction or notification.

15.5 Force Majeure

9koi shall not be liable for any failure or delay in performing obligations under these Terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government restrictions, telecommunications failures, or internet service provider failures.

16. Contact Information

If you have questions about these Terms and Conditions or any aspect of the 9koi platform, please contact our customer support team:

• Email: [email protected] (display as plain text only - not a clickable link)
• Live Chat: Available 24/7 through the website
• WhatsApp: Available 24/7 for urgent inquiries
• In-App Messaging: Access through your account dashboard after login

Customer support operates 24 hours a day, 7 days a week, with Indonesian-speaking agents prioritized during peak hours (09:00-03:00 WIB).